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Products that are not what you ordered
If you have received Products that you didn’t order you must provide Us with notice in writing within 7 days of receipt of the Products. You must then return the Products to Unit 5, Dewhurst Row, Preston, PR5 6SW within 14 days of notifying Us in writing unless We notify you that We shall arrange for the Products to be collected from you. We will refund the price of the Products in full, any applicable delivery charges and any reasonable costs you incur in returning them to Us within 30 days of your notification, or if later, upon receipt of the Products by return.
Defective or Damaged Products
Your right to return the Products which are defective or damaged is subject to Our terms of liability as set out below and your statutory rights (as a consumer, if applicable) if exercised within a reasonable time and in any event within 7 days from receipt of the Products.
You must inspect the Products upon receipt and if you have received Products that are defective or damaged you must sign for them as 'damaged' and provide Us with notice in writing within 7 days of receipt of the Products. Once you have notified Us you will receive a returns number.
If you provide notice to Us in writing that any of the Products are defective in quality or condition within this time and you allow Us to assess the nature of the alleged defect (if We agree with your assertion and the defect was not caused by you) We may at Our sole discretion either:
a) Repair the defective Products. We may ask you to return the Products to Us quoting the returns number and will reimburse any reasonable costs in doing so; or
b) Replace the defective Products (or the part in question) free of charge to the exclusion of all other remedies to the greatest extent permitted by law. If We’re replacing defective Products We are only obliged to deliver them to the same delivery address as the original delivery at which time risk in the Products passes to you and you’re responsible for onward transportation costs; or
c) Refund the price (or a proportionate part of the price) of the defective Products in which case the defective Products shall become Our property but We’re under no obligation to collect them from you or arrange for their disposal. We may ask you to return the Products to Us and will reimburse any reasonable costs in doing so.
This Returns Policy does not cover Products which are faulty or damaged when the fault or damage is caused by you and you must therefore inspect and sign for the Products as damaged upon receipt if this is the case to rely on this. You will be deemed to have damaged the Products where We reasonably determine that you have not followed the instructions for use, have misused the Products, neglected or not taken proper care of the Products, and so on.